IMPORTANT NOTE: We are currently receiving more emails than usual due to tracking package issues with FedEx. Due to the volume, we are experiencing a 24-48 hour delay in responding to you. Rest assured, we are working as hard as we can to address your concerns. We apologize for any inconvenience this may cause.
1) ITEMS SHIPPED SEPARATELY: Many of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact our customer service team and they will make things right. We appreciate your patience in this matter.
2) CONTACTING THE PALS: The Pals CANNOT be contacted at our email below.
3) BUSINESS INQUIRIES: Business inquiries CAN be made through our email below.
For all inquiries, comments, or issues please contact us by email at: firstname.lastname@example.org
We're happy to chat about anything to guarantee your satisfaction!