FAQ

 

 Important Note: Due to recent worlds events, shipping services for the following countries are currently unavailable due to excessive shipping congestion:

  • Italy
  • Netherlands
  • Australia
  • Austria
  • Spain
  • Sweden
  • Russia
  • Japan
  • Switzerland
  • Greece
  • Indonesia
  • Korea
  • Malaysia
  • Norway
  • New Zealand
  • Singapore
  • Thailand
  • Turkey
  • Ukraine
  • India
  • Belarus
  • United States (Minor Outlying Islands)
Note: We are still shipping to Italy, however, please expect lengthy delays (many weeks) from when your order was placed. Once shipping lines begin opening, we will once again offer shipping services to these countries. We appreciate your patience and understanding as we navigate through this difficult time. Please email us at  thepalsmerch@gmail.com if you have any further questions.

 

Items Shipped Separately 

Many of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact our customer service team and they will make things right. We appreciate your patience in this matter. 

Package Tracking 

All orders come with tracking information. However, if certain products ship from another warehouse, you will receive a separate tracking link for those items. To track those products, please visit the "Order Confirmed" email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. You will also receive shipping status emails for products not found in the initial tracking email after they ship. 

Store Currency 

All prices on thepalsmerch.com are given in USD. If you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider. 

Product Delivery Times 

Delivery times vary by product as a result of individual production and shipping times. Please read product details for respective information. 

Shipping Prices 

Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. Expedited shipping options may or may not be offered based on the product and destination. All available options will be present at checkout. 

Note: Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details. 

Expedited Shipping Times (Only Available for mainland United States): 

4-8 business days

Standard Shipping Times 

5-11 business days 

  • Americas: United States, Canada. 
  • Europe: Norway, France, Germany, United Kingdom, Turkey, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Finland, Ireland, Portugal. 
  • Asia: Hong Kong, Korea, Malaysia, Singapore, Japan. 

All Other Countries

10-25 business days 

Contact Info

For all inquiries and comments please contact us at our email address - thepalsmerch@gmail.com. Include your order number in the subject line of all correspondences.