FAQ

Items Shipped Separately

Many of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact our customer service team and they will make things right. We appreciate your patience in this matter. 

Package Tracking

Most, but not all, items in your order come with tracking information. Please note, that your tracking information will NOT be available until the products arrive to the destination country. Check the items in your order to see which tracking information is available!   

Store Currency

All prices on thepalsmerch.com are given in USD. If you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider.

Product Delivery Times

Delivery times vary by product as a result of individual production and shipping times. Please read product details for respective information. 

Shipping Prices

Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. 

Expedited shipping options may or may not be offered based on the product and destination. All available options will be present at checkout.

Note: Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details.

Standard Shipping times (*note - shipping times may vary based on holidays seasons)

7-20 business days
Americas: United States, Canada.
Europe: Norway, France, Germany, United Kingdom, Turkey, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Finland, Ireland, Portugal. 
Middle East: Israel.
Oceania: Australia, New Zealand.
Asia: Hong Kong, Korea, Malaysia, Singapore, Japan.

10-25 business days
All other countries.

Contact Info

For all inquiries and comments please contact us at our email address - thepalsmerch@gmail.com. Include your order number in the subject line of all correspondences.