FAQ

Important Note

Due to recent worlds events, we've experienced some delays in fulfillment times for Print on Demand items, our estimated fulfillment time has expanded to 15 to 23 business days. Also, shipping services for the following countries are currently unavailable or delayed due to excessive shipping congestion:

  • Angola
  • Antigua and Barbuda
  • Albania
  • Australia
  • Austria
  • Barbados
  • Belarus
  • Benin
  • Bolivia
  • Botswana
  • Brunei
  • Burundi
  • Cambodia
  • Cayman Islands
  • Chad
  • Republic of the Congo (Brazaville)
  • Costa Rica
  • Curaçao
  • Ecuador
  • Equatorial Guinea
  • Fiji
  • French Polynesia
  • The Gambia
  • Georgia
  • Greece
  • Guinea
  • Guyana
  • Honduras
  • Iceland
  • India
  • Indonesia
  • Italy
  • Japan
  • Kuwait
  • Laos
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Mauritania
  • Mauritius
  • Moldova
  • Mongolia
  • Montenegro
  • Netherlands
  • New Zealand
  • North Korea
  • Norway
  • Palestinian Territories
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Réunion
  • Russia
  • Rwanda
  • Samoa
  • Saudi Arabia
  • Serbia
  • Sierra Leone
  • Singapore
  • Spain
  • South Korea
  • Sri Lanka
  • Suriname
  • Sweden
  • Switzerland
  • Tanzania
  • Thailand
  • Togo
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Ukraine
  • Uruguay
  • Venezuela
  • United States Minor Outlying Islands
  • Zambia
  • Zimbabwe
    We are still shipping to Italy, however, please expect lengthy delays (many weeks) from when your order was placed. Once shipping lines begin opening, we will once again offer shipping services to these countries. We appreciate your patience and understanding as we navigate through this difficult time. Please email us at thepalsmerch@gmail.com if you have any further questions.

     

    Items Shipped Separately 

    Many of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact our customer service team and they will make things right. We appreciate your patience in this matter.

     

    Package Tracking 

    All orders come with tracking information. However, if certain products ship from another warehouse, you will receive a separate tracking link for those items. To track those products, please visit the "Order Confirmed" email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. You will also receive shipping status emails for products not found in the initial tracking email after they ship.

     

    Store Currency 

    All prices on thepalsmerch.com are given in USD. If you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider.

     

    Product Delivery Times 

    Delivery times vary by product as a result of individual production and shipping times. Please read product details for respective information.

     

    Shipping Prices 

    Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. Expedited shipping options may or may not be offered based on the product and destination. Due to recent World events, shipping companies are charging extra, which have increased our prices as well, temporarily. All available options will be present at checkout. 

    Note: Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details.

     

    Expedited Shipping Times (Only available for mainland United States)

    4-8 business days after fulfillment

     

    Standard Shipping Times 

    5-12 business days after fulfillment

    • Americas: United States, Canada. 
    • Europe: Norway, France, Germany, United Kingdom, Turkey, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Finland, Ireland, Portugal. 
    • Asia: Hong Kong, Korea, China, Taiwan.

     

    All Other Countries

    10-25 business days

     

    Contact Info

    For all inquiries and comments, please contact us at thepalsmerch@gmail.com. Include your order number in the subject line of all correspondences.

     

    Company Headquarters

    Please note that we do not accept returns here, so do not send any packages to this address. For more information on returns, see our Contact page.

    Juniper
    123 Edward Street, Unit 205
    Toronto, Ontario, Canada
    M5G 1E2