The holiday package items are now sold individually! Check them out on the "HOME" page!

FAQ

***Holiday Shipping Times***

For the Holiday Season (November 1st - December 31st), logistics companies and country customs are over-congested! This means that most shipments see a delay in comparison to our standard shipping times during the rest of the year. These holiday times and costs are reflected in our 'Shipping Options' shown at checkout.

Please note, while most orders (95%+) do arrive within the given arrival windows, we are unable to guarantee shipping times during the holiday season. There are many factors out of our control, including country customs and congested logistics companies, that experience sporadic delays during the holiday season. Please email in if your order hasn't arrived within the given window and we'll treat each situation on a case-by-case basis, and do whatever we can to make things right. We appreciate your understanding on this during the holiday season. 

Please refer to our "Contact" page for more up-to-date information.

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Items Shipped Separately

Many of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact our customer service team and they will make things right. We appreciate your patience in this matter.

 

Package Tracking

Most items on the store come with available world-wide tracking information. Some, however, do not. Generally, non-printed merchandise (plush toys, backpacks, onesies, etc.) DOES include FREE tracking world-wide. Please check your order page at checkout to see for which items tracking is offered.  

 

Store Currency

All prices on thepalsmerch.com are given in USD. If you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider.

Product Delivery Times

Delivery times vary by product as a result of individual production and shipping times. Please read product details for respective information. 


Shipping Prices

Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. 

Expedited shipping options may or may not be offered based on the product and destination. All available options will be present at checkout.

Note: Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details.

 

Non-Printed Standard Shipping times (*note - shipping times may vary based on holidays seasons)

8-12 business days
Americas: United States, Canada.
Europe: Norway, France, Germany, United Kingdom, Turkey, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Sweden, Finland, Ireland, Portugal. 
Middle East: Israel.
Oceania: Australia, New Zealand.
Asia: Hong Kong, Korea, Malaysia, Singapore, Japan.

7-17 business days:
Ukraine, Saudi Arabia, Russian Federation.

10-25 business days
All other countries.

 

Contact Info

For all inquiries and comments please contact us at our email address - thepalsmerch@gmail.com. Include your order number in the subject line of all correspondences.